For the purpose of these terms & conditions the following words have the following meanings:
We reserve the right to refuse or decline to undertake any work. We reserve the right, at our absolute discretion, to designate the tradesperson/tradespeople who will represent us.
The total amount invoiced will consist of:
You will only be charged for the time spent related to your work. All other time, i.e. lunch breaks, is non-chargeable. All charges are subject to VAT at the prevailing rate, except in cases where the work carried out is zero rated.
The total charge to you will be given as a firm estimated cost (errors and omissions exempted), inclusive of labour & materials.
The cost given may be revised if, after the initial estimate is submitted,
We will not be bound by any estimates given orally or in which manifest errors occur.
For work where the total value is under £500 an invoice will be issued upon completion, payable within 14 calendar days of its issue date.
For work where the total value is between £500 and £3000, upon your agreement for us to carry out work, a deposit payment of 50% of the total or estimated total is payable immediately. We reserve the right to request full payment in advance at our discretion.
Upon completion of work you will be invoiced, for which payment is due on receipt.
You accept sole liability to make payment in full, unless you disclose in writing when initially instructing us that you are acting on behalf of a third party.
Where discounts are applied as part of promotional deals or for any other reason, they shall apply to labour costs only.
Our work is warranted against defects in workmanship or installation for a period of 12 months after the completion date (see certificate). Parts are covered by their own manufacturer's warranties.
Our work is warranted against defects in workmanship for a period of 3 months after the completion of the repair. Parts are covered by their own manufacturer's warranties.
If no fault is found in an item presented for repair, or if a fault is found that differs from the fault reported, we will take reasonable care to try to ensure that the reported fault does not reccur. If however the fault does reccur at some future time then further investigations will be subject to an investigation fee.
Please note that all guarantees or warranties become null and void if the installation or repaired equipment is:
We will accept no liability for materials supplied by you or guarantee their suitability. We will accept no liability for any consequential damage or fault resulting in their use.
We will not provide any guarantee in respect of any work instructed by you against our written or verbal advice.
Work is only guaranteed in respect of work directly undertaken by us and full payment having been made. Any non-related faults arising from recommended work which has not been undertaken by us will not be guaranteed.
We will only be liable for rectifying our own guaranteed work, and will not be held responsible for any ensuing damage or claims resulting from other work overlooked or subsequently requested and not undertaken at the time.
We will not be held liable or responsible for any damage or defect resulting from work not fully guaranteed, or where recommended work has not been carried out.
Work will not carry a guarantee where you have been notified by us either verbally or in writing that a guarantee is not applicable.
We shall not be held liable for any delay, or consequences of any delay, in performing our obligations if such a delay is due to any cause beyond our reasonable control. In these circumstances we shall be entitled to reasonable time extensions.
We will be entitled to fully recover the costs or damages from any tradesperson whose negligence or faulty workmanship makes us liable to pay for those damages or rectification of work.
Goods supplied and delivered by us to you or to your premises shall remain our property until paid for by you in full.
Whilst goods remain our property we have the absolute authority to:
The risk in such goods will pass to you on delivery to you. You must insure them at replacement value, and if asked you must produce evidence that they are properly insured.
These terms and conditions may not be released, discharged, supplemented, interpreted, varied or modified in any manner except by an instrument in writing signed by a duly authorised representative and you. Our terms and conditions will prevail over any terms and conditions used by you or contained, set out or referred to in any documentation sent to us by you. By entering into a contract with us you agree irrevocably to waive the application of any of these terms and conditions.
These terms and conditions, and all contracts awarded between us and you, shall be governed and construed in accordance with English Law and shall be subject to the exclusive jurisdiction of the English Law.
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